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Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914

CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.
CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.
Enroll
CORONAVIRUS/COVID-19: Access important information and updates
Members: You can now sign up for the member portal and access your healthcare data.
Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

How to enroll

Enrollment into one of Imperial Health Plan of California or Imperial Insurance Companies, Inc. (HMO) (HMO SNP) MAPD plans is easy. Please use one of the enrollment methods below:

Phone

Call us at 1-800-838-5914 and we will complete the application with you over the phone.

Online

Visit www.imperialhealthplan.com or www.Medicare.gov for on-line enrollment options.

Fax

Complete the enrollment application and fax it to 1-626-380-9066

Email

Complete the enrollment application and email it to enrollmentunit@imperialhealthplan.com

Mail

Complete the enrollment application and mail it:

Imperial Health Plan
Attention: Membership Department
PO Box 60874
Pasadena, CA 91106

What Happens After Enrollment Application Is Completed?

After you have completed and submitted the enrollment application for Imperial, what happens next?

Enrollment Confirmation

We will confirm your enrollment based on enrollment criteria

Acknowledgement / Confirmation Letter

When enrollment is confirmed we will send you an Acknowledgement/Confirmation letter that confirms your enrollment. This letter will contain the plan you selected and your Member ID number. If, for any reason, your application is not accepted, we will notify you, including the reason(s) why.

Evidence of Coverage (EOC) & ID Card

The EOC will include your plan ID Card, Provider/Pharmacy Directory and Drug Formulary. These books have all the information needed to use your plan benefits. Please keep your ID Card with you all times. Your ID Card is used for all medical services including Dr. visits, hospital stays, emergencies and pharmacy.

Phone Call

Member Services will call you within 7-10 business days of your confirmed enrollment. The Member Services Representative will inform you that you can start receiving services and will be happy to help set-up your first PCP visit and answer any additional questions you may have.

HOURS OF OPERATION

Member service hours:

April 1 – September 30 8:00 A.M. – 8:00 P.M. PST Monday – Friday (except holidays)

October 1 – March 31 8:00 A.M.* – 8:00 P.M. PST Monday – Sunday (except holidays)

*H2793 hours of operation start at 6am PST

ADDRESS

Imperial Health Plan of California
Insurance Companies, Inc.
PO BOX 60874
Pasadena, CA 91116

PHONE

1-800-838-8271

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