Privacy Policy

Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914

CORONAVIRUS/COVID-19: Access important information and updates

We protect the privacy of your personal health information. Federal and state laws protect the privacy of your medical records and personal health information. We protect your personal health information as required by these laws.

Your “personal health information” includes the personal information you gave us when you enrolled in this plan as well as your medical records and other medical and health information.
The laws that protect your privacy give you rights related to getting information and controlling how your health information is used. We give you a written notice, called a “Notice of Privacy Practice,” that tells about these rights and explains how we protect the privacy of your health information.

Imperial Health Plan Privacy Policy – [PDF, 205KB]

To read PDFs, you will need Adobe Acrobat Reader. You can download here.

HOURS OF OPERATION

Member service hours:

April 1 – September 30 8:00 A.M. – 8:00 P.M. PST Monday – Friday (except holidays)

October 1 – March 31 8:00 A.M.* – 8:00 P.M. PST Monday – Sunday (except holidays)

*H2793 hours of operation start at 6am PST

ADDRESS

Imperial Health Plan of California
Insurance Companies, Inc.
PO BOX 60874
Pasadena, CA 91116

PHONE

1-800-838-8271